PLAY IT / TERMS

Terms of Service.

Effective: 20 August 2026

These Terms govern the PLAY IT website, account services, guest song-request experience, subscriptions, and partner services (the “Service”) provided by PLAY IT GROUP, CVR 42169048, Finlandsvej 69, 4. tv, 7100 Vejle, Denmark (“PLAY IT”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The service

PLAY IT connects guests, DJs, and venues around a live music-request flow. A venue or DJ account configures a room, request price, branding, and team access. Guests may use a room without creating an account. PLAY IT provides the software and payment orchestration; the venue or DJ remains responsible for the music experience, public performance permissions, and information shown to guests.

2. Eligibility and account security

Account holders must be at least 18 or the age of majority where they live and must have authority to represent the DJ, venue, or business they register. Keep passwords and recovery links private. You are responsible for activity under your account and must tell us promptly about unauthorised access. Google and Apple sign-in create or link the same PLAY IT account; social sign-in does not remove the onboarding, plan, payout, or room requirements.

3. Plans and subscriptions

Current plans are Basic DJ (€19 per month and a 30% PLAY IT fee), Pro (€79 per month and a 10% PLAY IT fee), and Signature (€299 per month and a 0% PLAY IT fee). Signature includes payment-processing costs for the customer payment flow operated through PLAY IT. The plan source used by the product is the current pricing page; taxes, invoicing, renewal, cancellation, and any required consumer or B2B disclosures depend on the contracting party and jurisdiction and require legal review.

Subscriptions are billed through Stripe Checkout when billing is available. A checkout session may remain pending until Stripe confirms it. We do not represent a plan as active until the Stripe subscription state is confirmed. Cancellation or failed renewal may change access after the applicable billing period.

4. Guest requests and payment lifecycle

A guest’s swipe creates or confirms a Stripe PaymentIntent; the guest request is created only after the payment boundary succeeds. The PaymentIntent is authorised for the configured request amount. If the DJ accepts, PLAY IT asks Stripe to capture it. If the DJ declines or the request expires before acceptance, PLAY IT asks Stripe to cancel the authorisation so the funds are released. A payment provider or bank may take additional time to display the release. An accepted request that reaches the end of its play window follows the established completion lifecycle.

The amount and currency shown to a guest are supplied by the venue room. Venues and DJs are responsible for setting a lawful, accurate request price and for any taxes or consumer disclosures that apply to their sale. Stripe, Stripe Connect, card networks, banks, and wallet providers have their own terms and processing rules.

5. Payouts and Connect

Where a connected account is configured, PLAY IT uses Stripe Connect destination-charge data to route the venue share and applies the plan’s PLAY IT fee. Stripe may require identity, business, bank, and tax information before payouts. PLAY IT cannot guarantee a payout date controlled by Stripe or a financial institution. Signature’s payment-processing coverage is a commercial plan promise for the supported PLAY IT flow; it is not a promise to pay unrelated bank, currency-conversion, tax, dispute, or third-party costs.

6. Acceptable use

• Do not use the Service for fraud, chargeback abuse, unlawful content, harassment, or attempts to bypass access controls.
• Do not request or play content in a way that infringes rights or violates venue, licensing, safety, or noise rules.
• Do not upload malware, credentials, or branding you do not have permission to use.

7. Intellectual property and branding

PLAY IT owns or licenses the PLAY IT name, marks, software, and supplied content. You retain rights to your uploaded logo and profile material and grant PLAY IT the limited licence needed to display it in the Service. We may remove material that creates a legal, safety, or security risk.

8. Privacy and third-party services

The Privacy Policy explains the personal data used for accounts, sessions, requests, payments, Stripe Connect, Google or Apple identity, newsletter delivery, and support. Stripe, Google, Apple, Spotify, hosting, email, and other providers process information under their own terms and privacy notices.

9. Suspension, changes, and availability

We may suspend access to protect guests, venues, the payment system, or the Service, including for fraud, non-payment, legal requests, or a material breach. We may change or discontinue features with reasonable notice where required. The Service is provided as available; no uninterrupted or error-free operation is promised.

10. Liability

To the extent permitted by law, PLAY IT is not liable for indirect or consequential loss, lost music opportunities, third-party provider outages, or a venue’s decisions. Nothing in these Terms excludes liability that cannot lawfully be excluded. Any limitation and indemnity wording must be reviewed for the applicable customer, consumer, and B2B relationship.

11. Governing law and contact

Danish law applies unless mandatory local law provides otherwise. The competent Danish courts have jurisdiction subject to applicable consumer rules. Questions or notices: contact@getplayit.com.

Legal review required: This document is a product-facing draft and should be reviewed and approved for the actual PLAY IT contracting entity, VAT treatment, consumer/B2B scope, subscription cancellation, payouts, licensing, and dispute language before it is treated as final legal advice.