Privacy Policy

Last Updated: January 7, 2025

Welcome to PLAY IT (the “Service”) operated by PLAY IT GROUP (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. We comply with the applicable data protection legislation, including the EU General Data Protection Regulation (“GDPR”).

2. Who We Are

• Company Name: PLAY IT GROUP
• CVR Number: 42169048
• Registered Address: Finlandsvej 69, 4. tv, 7100 Vejle, Denmark
• Contact Email: contact@getplayit.com

3. Scope of This Policy

This Policy applies to visitors and users (“Users”) of:

• Our website and mobile-accessible web applications
• Our platform services for nightclubs/venues and their DJs
• Any related services, communications, or third-party integrations we provide as part of the Service

4. Information We Collect

1. Venue Account Data
   • Business Email and Password: For authentication and account management.
   • Venue Name, Physical Address, Contact Details: For billing, administration, and to provide the Service.
   • DJ Password and/or Credentials: Custom credentials for DJs under a given venue account.
2. Guest Data
   • Song Requests: Song titles, artist names, any optional notes or preferences.
   • Payment Information: Payment details are handled primarily by our payment processor (Stripe). We do not store full credit/debit card details on our servers.
   • Guest IDs (randomly generated): Used to associate multiple song requests to the same guest in one venue session, without personal identification.
3. Usage Data
   • Log Files and Analytics: IP addresses, browser type, device information, time of visit, pages visited, and other usage statistics.
   • Regarding Cookies & Similar Technologies: We do not use cookies.

5. How We Use Your Information

We may use your personal data for the following purposes:

• Service Delivery: To authenticate and manage user accounts, allow venues/DJs to access our platform, and allow guests to place song requests.
• Payment Processing: To facilitate payments via Stripe’s reserve and capture features.
• Customer Support: To respond to inquiries, troubleshoot issues, and improve user experience.
• Analytics & Improvement: To analyze how Users interact with our Service so we can improve design, features, and performance.
• Legal Compliance: To comply with legal and regulatory obligations, enforce our Terms of Service, and protect our rights and the rights of our users.

6. Legal Basis for Processing

Under GDPR, we rely on the following legal bases:

• Performance of a Contract: We process your data to fulfill our Service contract with you.
• Legitimate Interests: We process information for security, analytics, fraud prevention, and product improvements.
• Consent: Where we rely on consent, you may withdraw consent at any time.

7. How We Share Your Information

We do not sell or rent personal data. We may share your information in the following ways:

• With Payment Processors (Stripe): For handling credit/debit card details and transactions.
• With Service Providers: Web hosting, analytics, technical support, or other services that help us deliver our platform.
• Compliance with Laws: If required by law or subpoena, or when we believe disclosure is necessary to protect our rights, avoid litigation, or ensure safety of our Users or the public.

8. Data Retention

We will retain your data only for as long as necessary to provide you with the Service and for legitimate and essential business purposes, such as maintaining the performance of our Service, complying with our legal obligations, and resolving disputes.

9. Your Rights Under GDPR

As an EU/EEA resident, you have the right to:

• Access Your Data: Request a copy of personal data we hold about you.
• Rectify Your Data: Correct inaccurate or incomplete personal data.
• Erase Your Data: Request deletion of personal data, subject to certain legal exceptions.
• Restrict Processing: Request restriction on how we process your data.
• Data Portability: Obtain a copy of your data in a structured, commonly used format.
• Object to Processing: Object to certain processing of your personal data.
• Lodge a Complaint: With your local supervisory authority if you believe we are not complying with GDPR obligations.

10. International Data Transfers

Your information may be transferred to and maintained on servers located in countries outside of the EEA where data protection laws may differ. We ensure that such transfers are made in accordance with applicable data protection laws, usually through standard contractual clauses or other adequate safeguards.

11. Security Measures

We implement technical and organizational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes secure password storage, encrypted communications (HTTPS), and limiting access to only those employees who need your information to perform their jobs.

12. Children’s Privacy

Our Service is not directed at children under the age of 13 (or as defined under applicable law). We do not knowingly collect information from children. If you believe we have collected personal information from a child, please contact us so we can take steps to remove such information.

13. Third-Party Links and Services

Our Service may contain links to third-party websites or use integrated third-party features (e.g., Spotify search, Stripe checkout). We are not responsible for the privacy practices or content of these third parties, and you should review their respective privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on our website or notify you via email. Your continued use of the Service after the effective date constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, or would like to exercise your legal rights, please contact us at:

• Email: contact@getplayit.com
• Address: PLAY IT GROUP, Finlandsvej 69, 4. tv, 7100 Vejle, Denmark